Frequently Asked Questions
Frequently asked questions
Where do I buy from this store?
You do not actually purchase the products through Brand New. Click the link to our partner's website to buy from them.
I didn't get my order how do I check the shipping information?
Brand New does not handle any shipping for issues with shipping contatct the partner you purchased through.
I want to return something how do I do that?
Just like shipping Brand New is not involved in the return process, look to our partner that you purchased through regarding returns.
How do I get my brand on Brand New?
We are always looking for new partners reach out to us at firstname.lastname@example.org